INTRODUCTION

The social aspects involved in the process of communication will be explained in detail.

4.1     FACE-TO-FACE COMMUNICATION

The most basic and primitive as well as the simplest communication method

  • The Effects of Transition

  • Eye-Contact Unitary Perspective

  • Body Language

  • Turns

4.2     CONVERSATION

  • Context

  • Focus and Topics

  • Back Channels and Distortions

  • Understanding

  • Analysis

4.3     TEXT-BASED COMMUNICATION

  • Discrete communication

  • Linear communication

  • Non-linear communication

  • Semi communication​

4.4     ORGANISATIONAL ISSUES

When designing a system to support group communication in an organisation, there is a number of issues that need to be taken into consideration.  Among them are:

  • Determining the users and the individuals who benefit from the developed system.  The users may not be receiving the benefits.  For example, the Personal Organiser system is used by the company secretary but the benefits are gained by the company head. 

  • Are they used optimally?  An example is the usage of a video conference.  If many users are silent, the usage is not cost-worthy.  Thus, all users are encouraged to voice out their opinions.

  • The problems during its initial stages of use.  The introduction phase is the toughest phase as most people would not be brave enough to use the system and would rather wait and watch its implementation.  They would only start using it once the system is stable.  For example, mobile phones that have now become a necessity for everyone.

  • Varying objectives of individuals in an organisation.

  • Change of management, share holders, etc.

  • Workers that do not have a fixed position in an organisation.

  • Determining the workflow between individuals of an organisation.

LECTURE 4

Face-to-face Communication                 Conversation               Text-Based Communication                  Organisational Issues

FRI JUN 22 2018

SOCIAL ASPECTS